INNOVIK
Tel No. (+91) 9960-432-484
INNOVIK

SAP APPLICATION SUPPORT


SAP AMS: We offer a range of support services, including remote support, long-term plans, embedded teams.

SAP application management (or remote support for SAP users, SAP application support) is a remote assistance service provided by us to help the customer's SAP users solve problems occuring during ongoing operation of the system.


Scope of the support

The following are wide list of activities performed by INNOVIK within the SAP application management agreements. The scope of the support services for a given customer is determined individually, depending on their needs and requirements.

Scope of development works:
  • Creation and modification in custom reports
  • Data migration and upload programs
  • Notes implementation and SAP system updates
  • Automation for business processes
  • Optimization of business processes
  • Reimplementation of business processes
  • Smart form Development
  • Adobe form Development
  • Other Projects

  • Workflow Development and Enhancement:
  • Enhancement in standard SAP workflows based on customer business process
  • Automation of customer business process using Workflow system.

  • SAP Fiori and analytics:
  • Enhancement into Fiori Report based on R/3 and or S/4HANA
  • Implementation Fiori-UI5 Report based on R/3 and or S/4HANA
  • Old classic ABAP Report to Lumira or Fiori tile Conversion which are compatible with Fiori Launchpad
  • Development/maintenance of analytical views based on HANA DB for analytical Reporting
  • Creation of one touch analytical reports for higher management and department heads to track progress of the business

  • Problem handling in the user SAP system:
  • Analysis of errors in the system
  • Configuration checks and error resolution
  • Programming checks and error resolution

  • Support based on selected business processes like:
  • COPA report
  • GST Portal
  • Procure to Pay process

  • Business Process Documentations:
  • Document Updation based on system changes
  • Documentations for selected processes or transactions

  • Support of the work of SAP system users:
  • Providing answers to questions raised by SAP users
  • Showing the way to carry out the business progress activity

  • Periodic System Monitoring:
  • Monitoring the operation of key processes (programs or tasks running in the background, workflow, IDOC, interfaces, etc.).
  • Monitoring the process of loading the data into the business information warehouse SAP BW

  • Support within the scope of notes and system updates:
  • Providing information about notes and updates
  • Assessing notes and updates
  • Implementation notes and updates
  • Adapting the systems to notes and updates

  • Consultations, workshops and end user trainings:
  • End user Training on business processes
  • Preparing drafts of solutions
  • Consultation with experts in the scope of the supported systems

  • SAP Assistance is special application management service that provides low cost one time /monthly service in case of SAP problems and difficulties. SAP Assistance is especially for companies that already using support for the SAP system.

    Remote support:
  • Analysis and diagnosis of the causes of errors and deficiencies in the system
  • Provision of answers to questions from SAP users
  • Elimination of the causes of these errors

  • ' The scope of activities performed as part of the application management:

  • Support of selected business processes
  • Wide scope of ABAP development works
  • Workflow Development and enhancement
  • Handling maintenance problems with guaranteed solution times
  • Handling problems occurring in the used SAP systems
  • Support of the work of SAP system users
  • Periodic monitoring of the system activities
  • Support within the scope of notes and system updates
  • Activities related to system documentation
  • identifying areas where improvement needed
  • consultations, workshops and trainings

  • The detailed scope of the application management service can be found in the Service catalogue tab.
    The application management service provided by us involves:

  • Full scope of the SAP ERP systems (FI, CO, MM, PP, PM, QM, SD, WF and other)
  • Full scope of the SAP S/4HANA systems(S/4HANA 1511, 1610, 1709 etc)
  • ABAP and workflow Extensions
  • Fiori Development and Extensions
  • Analytical Reporting (BOBJ, Lumira, Excel-extension)
  • SAP PO-PI
  • SAP CRM