SAP empowers telecommunications providers to offer game-changing services with low latency and redefine operations by digitalising internal platforms and processes.
Customer Profitability
Drive real-time insights on multi-dimensional granular margin enabled by Big Data.
Collaborative Planning
Model in the moment and continuously account to exceed goals with enterprise performance management.
Billing and Revenue Innovation Management
Monetize the next generation network capabilities through high-volume, subscription billing and revenue management.
Enterprise Business Monetization
Enable agile monetization of solution based enterprise business offering with an integrated quote to cash process.
Digital Services Monetization
Enable telco to establish successful digital services with an agile billing, entitlement and subscription management solution.
Supply Planning for Access Equipment
Improve operational planning processes across demand and supply for access equipment like handsets and customer premise equipment.
  • Omnichannel Inventory and Order Response
    Managing physical inventory across locations to fulfil demand from anywhere.
  • Equipment Serialisation and Logistics Networks
    Maximise supply chain logistics strategy and comply with regulations with a digital operations network.
  • Warehouse Management
    Improve warehouse management with optimised planning and automated processes
  • Customer Insights
    Capture dynamic insights in real time to enrich profiles and make data-driven decisions with marketing analytics.
  • Demand Generation and Engagement
    React quickly to market opportunities with marketing automation and integrated operations.
  • Omnichannel Commerce
    Transform how to serve modern customers with telco-specific omnichannel commerce solutions.
Omnichannel Customer Service
Deliver an omnichannel customer service experience to exceed customers’ expectations.
Retail Store Management
Merge the online and physical shopping experiences, attract consumers, and offer a great experience by leveraging new technologies.
Sales Execution
Automate the salesforce to sell more from anywhere, accelerate the go-to-market, and monetize telco business innovations.
Customer Experience Management
Manage your customers' experience across the entire engagement cycle.
Intelligent Connectivity Services
Enable telcos to offer intelligent edge computing beyond connectivityfor latency-sensitive business scenarios.
Field Service Management
Support field service from every angle with optimised workforce scheduling and mobile apps.
  • Supply Planning for Network Equipment
    Create, maintain and execute equipment supply plans aligned with network expansion plans.
  • Environment, Health, and Safety
    Reduce environment, health, and safety risks to help ensure safety and business continuity.
  • Portfolio and Project Management
    Developing new products and services based on value-driven investment decisions.
  • Real Estate
    Remove operational barriers across the full real-estate management lifecycle
  • Network Asset Management
    Manage network assets to cut operating and capital costs and improve utilisation.